Credit Guide

1. About us and our licence

This Credit Guide is provided by Clear My Debts Australia Pty Ltd (ACN 680 367 006, ABN 86 680 367 006), trading as Clear My Debts.

We hold Australian Credit Licence number 568532, issued by the Australian Securities and Investments Commission (ASIC). Our licence authorises us to engage in credit activities, including providing credit assistance and debt management services as defined under the National Consumer Credit Protection Act 2009 (Cth) (the National Credit Act).

2. The credit assistance we provide

As a credit licensee with a debt management authorisation, we are authorised to provide the following credit assistance and debt management services:

• Debt management plans: Negotiating informal repayment arrangements with your creditors on your behalf.
• Debt consolidation assistance: Suggesting and assisting you to apply for a new credit contract to consolidate existing debts.
• Credit repair: Assisting you to apply for a change to credit information on your credit report, or to make a complaint to a credit provider, AFCA, ASIC or the Information Commissioner, where there are grounds to do so.
• Hardship assistance: Suggesting and assisting you to apply for a change to your credit contract on the grounds of hardship, or to apply for a postponement of enforcement proceedings.
• Secured lending referrals: Suggesting and assisting you to apply for a credit contract secured against an asset.

We do not provide legal advice, tax advice, formal insolvency advice, or services as a registered debt agreement administrator or trustee. Where those services are appropriate for you, we will refer you to an appropriately qualified third party.

3. Our fees and charges

We charge fees for the credit assistance and debt management services we provide to you. The exact fees that apply to your situation will be set out in writing in a Credit Quote that you must sign and return to us before we provide any chargeable service.

Our typical fee structure may include one or more of the following components, depending on the service you select:

• Initial setup fee: A one-off fee for assessing your situation, preparing your debt management plan, and negotiating initial arrangements with your creditors.
• Ongoing service fee: A monthly fee for the continued management of your arrangement, creditor communication, and client support.
• Success-based fee: A fee calculated as a percentage of the savings we achieve for you (e.g. the reduction in the total amount payable to a creditor following a negotiated settlement).

You can choose which fee model applies based on the service you engage and the option you prefer. All fees will be:

• Quoted in writing before you engage us;
• Itemised and explained in plain English; and
• Subject to your written agreement before they become payable.

4. Commissions and benefits we receive

Where we refer you to a third-party credit provider (for example, in connection with debt consolidation or secured lending), we may receive a commission, referral fee, or other benefit from that provider.

If a commission or benefit applies to a transaction we arrange for you, we will disclose:

• The name of the third party paying the benefit;
• The amount, or method of calculation, of the benefit; and
• When and how the benefit will be paid.

This disclosure will be set out in your Credit Proposal Disclosure Document (CPDD) before you accept any referral.

We do not accept benefits from creditors in connection with our debt management negotiations on your behalf.

5. What you'll receive from us

Before we provide any chargeable credit assistance, we will give you the following documents:

1. This Credit Guide — setting out our licence details, services, and complaints process.
2. A Credit Quote — setting out the maximum amount you will be charged for the credit assistance we propose to provide.
3. A Credit Proposal Disclosure Document (CPDD) — where we suggest a particular credit contract or arrangement, setting out the proposal, the reasons it is suitable for you, fees, and any commissions.
4. A Services Agreement — setting out the terms on which we will act for you, your right to cancel, and how to make a complaint.

6. Our suitability assessment

Before suggesting or assisting you with any credit contract or arrangement, we are required by law (sections 115 and 117 of the National Credit Act) to:

• Make reasonable inquiries about your requirements and objectives;
• Make reasonable inquiries about your financial situation;
• Take reasonable steps to verify the information you give us; and
• Make a preliminary assessment as to whether the proposed credit contract or arrangement is not unsuitable for you.

You can ask us for a copy of our preliminary assessment at any time within 7 years of the date we provided the assistance. We must give it to you free of charge.

7. Complaints and AFCA

If you are not satisfied with our service, you can make a complaint to us. Our internal dispute resolution (IDR) process is set out in full on our Complaints page. In summary:

1. Contact us by phone, email, or post (details below). We will acknowledge your complaint within 1 business day.
2. We will investigate and respond in writing within 30 calendar days as required by ASIC Regulatory Guide 271.
3. If you are not satisfied with our response, or we have not responded within 30 days, you can lodge a free complaint with the Australian Financial Complaints Authority (AFCA).

8. Free alternatives

Version

Version 1.0 — issued 10 March 2026. This Credit Guide is reviewed at least annually and following any material change to our services or licence.